Frequently Asked Questions
How do I arrange home care for myself or a family member?
Ascension Support Management will be happy to talk with you over the phone, regarding your requirements and then we can arrange a free no-obligation consultation which will normally be carried out in your home. We suggest that at this time you involve any family members you wish, who may have some questions of their own.
Having discussed your needs and requirements we will then put together a package that suits your individual requirements and agree a start date.
Are your home care staff trained?
All our staff are trained to the national minimum standards required by the local regulatory bodies. Over and above these, staff are encouraged to undertake personal development and attend additional training courses. Specialist training courses are also provided to staff to ensure that they are fully trained to undertake more complex care needs.
Are your home care staff insured?
Yes, all our staff are fully insured for both personal and public liability.
Are you registered to provide home care services?
Our office is on the way to being fully registered by the Care Quality Commission (CQC). They have standards that are set out that guide how we operate. We also have public liability insurance.
Do you provide home care in my area?
We focus on supporting those living in London and the outskirts but feel free to make contact if you are within the UK as we may still be able to provide support or link you wiith another reputable agency.
Will I get the same carer on each visit?
Continuity is extremely important to us and to those we look after. Our carers are allocated to indivdiuals to ensure continuity is maintained at all times. Where continuity is disrupted due to staff illness or holidays we will ensure to have a replacement worker and endeavour to inform you in advance.
What if I don’t like my care package or want to make changes?
We endeavour to ensure that we are able to capture your needs and requests. We will make sure you have a look at the package of support before services begin. There will be ongoing reviews of your care plan to ensure that it meets your needs but in the instance that you are not pleased or want to make alterations we will be more than happy to sit with you, alongside important family or friends to ensure we are able to meet your needs.
What tasks will my care assistant carry out?
The care plan will detail all that you require and our carers would be expected to complete these tasks whenever they are scheduled to support you. In the instance that certain tasks are not completed due to an emergency or other appropriate reasons this will be carried onto another shift. Tasks that are not within your required care plan cannot be carried out, unless at the discretion of the care assistant and anything that would cause risk to yourself or the care assistant.
What sort of services do you provide?
Home care services we provide include:-
Personal and social care
Housework and meal preparation
Bathing service
Night sitter/sleep-ins
Hospital discharge
Care at home (palliative care)
Alzheimer and dementia support
Respite care
Domestic services, such as laundry or shopping
Companionship
Prompting medication
How do I pay for my care?
The method of payment will be discussed and agreed before services start. You will be billed according to this agreement. If there are issues with payment that are out of your hand please do give us a call and we will discuss how this can be resolved. Some people are entitled to assistance from the local Social Services or Government grants. We can help to identify what is available in regards to other streams of funding.
What If I need assistance outside office hours?
The office is open from 9am to 5pm, Monday to Friday. There is an out of hours emergency service outside these hours, with someone who will be able to provide support if required. This number will be provided for your reassurance.